Warranty Claim
Liability for defects, complaints, warranty
Reasons for Warranty Claim:
Defects occurred on the goods after receiving the goods during their use within the warranty period, which is 24 months. The warranty period begins on the day the customer receives the goods.
Warranty Complaint procedure:
1. Inspect the delivered goods immediately after their delivery. Use the product in the usual way and follow the manufacturer's recommendations when wearing and cleaning it.
2. Report any product defect immediately after discovering it.
3. Before submitting the claim itself, contact us and inform us by e-mail at eshop@golfcentrum.online with stating the product and invoice number, and a description of the defect in the product including the photos of defect.
4. We will send you instructions regarding sending the claimed product back to us, if neccessary. Or you can send the goods to our designated address as a package (do not send the claimed goods cash on delivery, as we will not accept such a package). In your own interest, send the shipment as a registered package with insurance for the value of the goods (in case of loss or deterioration of the package, you will be able to claim it with a delivery ticket at the post office).
5. Include a copy of the invoice that you received from us and a completely filled out Warranty Complaint Form (can be downloaded at the bottom of this page), which can be downloaded here, with your claim.
6. Follow our instructions regarding sending the claimed product back to us or post the claimed goods at your own expense, and if possible, in the original packaging of the goods. The claimed goods must be sent clean and dry.
7. After receiving the goods, we will inform you about the next steps and the estimated time of the claim processing. Warranty claims will be processed within 30 days of receipt of the claimed goods at the latest. You will be immediately informed by e-mail about the result of your claim.
You can send the claimed products back to our address:
GOLF CENTRUM, s.r.o.
Warranty Claims Eshop Golfcentrum.online
Vienna Gate Galéria, Kopcianska ul.8-10
85101 Bratislava, Slovakia
Details of the customer's rights resulting from liability for defects and the procedure for claiming goods are governed by the Complaints Procedure and General Terms and Conditions.
WARNING: the registration address of the company is not to be used for returning goods.
We strive to do everything to ensure that you are satisfied with your purchase and our services. In case of any questions or shortcomings, please contact us by e-mail at the address eshop@golfcentrum.online.
Warranty Claim
Liability for defects, complaints, warranty
Reasons for Warranty Claim:
Defects occurred on the goods after receiving the goods during their use within the warranty period, which is 24 months. The warranty period begins on the day the customer receives the goods.
Warranty Complaint procedure:
1. Inspect the delivered goods immediately after their delivery. Use the product in the usual way and follow the manufacturer's recommendations when wearing and cleaning it.
2. Report any product defect immediately after discovering it.
3. Before submitting the claim itself, contact us and inform us by e-mail at eshop@golfcentrum.online with stating the product and invoice number, and a description of the defect in the product including the photos of defect.
4. We will send you instructions regarding sending the claimed product back to us, if neccessary. Or you can send the goods to our designated address as a package (do not send the claimed goods cash on delivery, as we will not accept such a package). In your own interest, send the shipment as a registered package with insurance for the value of the goods (in case of loss or deterioration of the package, you will be able to claim it with a delivery ticket at the post office).
5. Include a copy of the invoice that you received from us and a completely filled out Warranty Complaint Form (can be downloaded at the bottom of this page), which can be downloaded here, with your claim.
6. Follow our instructions regarding sending the claimed product back to us or post the claimed goods at your own expense, and if possible, in the original packaging of the goods. The claimed goods must be sent clean and dry.
7. After receiving the goods, we will inform you about the next steps and the estimated time of the claim processing. Warranty claims will be processed within 30 days of receipt of the claimed goods at the latest. You will be immediately informed by e-mail about the result of your claim.
You can send the claimed products back to our address:
GOLF CENTRUM, s.r.o.
Warranty Claims Eshop Golfcentrum.online
Vienna Gate Galéria, Kopcianska ul.8-10
85101 Bratislava, Slovakia
Details of the customer's rights resulting from liability for defects and the procedure for claiming goods are governed by the Complaints Procedure and General Terms and Conditions.
WARNING: the registration address of the company is not to be used for returning goods.
We strive to do everything to ensure that you are satisfied with your purchase and our services. In case of any questions or shortcomings, please contact us by e-mail at the address eshop@golfcentrum.online.
